5 tips for boosting customer loyalty

Retail Customer Experience

Boosting customer loyalty is no easy feat given increasing retail competition, innovative approaches retailers are implementing to keep consumers happy and coming back and the expanding ways loyalty programs are being crafted given the mobile device wave taking place in the retail environment.

So Retail Customer Experience reached out to Kevin Cochrane, CMO of digital experience management player Jahia, to get some specific tips on the topic. Cochrane, who is a board member at Digital Clarity Group, previously served as a VP of marketing for Adobe, and in the role CMO at Agari and Open Text.

Read More