The performance of a company’s digital channel can be monitored using two main factors. Traffic, given by the number of visitors to your site is certainly an important indicator because an effective conversion rate is often based on high traffic to your site. However, the growth and optimization of this conversion rate, which is the percentage of visitors who act on your site in a way you have foreseen, are at the core work of a digital marketing team.
To help the them increase the conversion rate, two tactics emerged over the last years : AB testing and personalization. To support any of these two tactics, digital marketers can today use two main solutions :
- Saas solutions coming on top of an existing websites,
- Integrated tools, such as Marketing Factory, provided within a digital experience platform - or DXP - used to build the website
Before you choose the personalization solution for your website, I invite you to take into account 7 criteria that will largely determine the success - or failure - of your online marketing policy.
1 - Content
When using Marketing Factory, all assets and contents available in Jahia DX are available. If the Jahia DX is connected to one or several Digital Asset Management - or DAM - systems, the stored assets are also available for any content personalization or AB test.
With 3rd party solutions, you’ll have to upload and manage your assets their as well.
2 - Workflows & audit trails
Companies are sometimes defining complex workflows to ensure that their website content is under control.
Using 3rd party solutions requires to set up new permissions on a non fully controlled platform and that can conflict with the internal permission rules of the DXP. When using Marketing Factory, AB Tests and personalizations can be reviewed and published using the same set of rules applied to any new content.
3 - Preview
3rd party testing solutions come with their own preview feature. However, there are no guarantees that the tested content or layout won’t be affected by future publication on the DXP. An integrated tool such as Marketing Factory provides a consistent preview across new contents, AB tests and personalizations.
4 - Implementation of winner variant
What happens when an A/B Test is finished? A 3rd party solution provides only results from a simulation and the proper content will need to be implemented on the actual DXP. With a tool such as Marketing Factory, the winning variant will be automatically set by default.
5 - Profile consolidation
Some 3rd party testing solutions are only session-based, meaning that they will only provide a conversion rate per session and won’t consolidate the visitors profile across sessions. With Marketing Factory, the profile is consolidated across visitors sessions, including post login. Thanks to this consolidation, Marketing Factory enables to know how is an AB test performing against visitors’ properties and their context. This data will help understand why a variant is a winner and create better content and design afterward.
6 - Data ownership
The use of 3rd party testing solutions implies that the tests results are available as long as the access to the platform is granted by a subscription to the service. When the subscription is over or the service ends, all data may be lost or unusable. As an integrated tool to the DXP, Marketing Factory guarantees the sustainability of the collected customer data and tests results, thus capitalizing on it to build a strong marketing policy over time.
7 - Style editing
AB Test and personalization are now recognized strategies to improve the customer experience and get better conversion rates. But many marketers still don’t use it because it involves using a new solution and can downgrade the global authoring experience for a website. By using Marketing Factory, seamlessly integrated within DX, marketers can get the benefits of AB Tests and personalization without getting the hurdles.