Blog

Insights from the digital edge

  • DXS-Assessment-Blog-Header.png
    Why You Should Assess Your Digital Experience Stack (DXS)
    November 14, 2019
    Jahia Team

    With technology as an integral part of every business and customer journey, modern companies have hundreds to thousands of digital touchpoints including websites; mobile apps; social media, and more. Together, these touchpoints make up your organization’s marketing technology. With Jahia’s new Digital Experience Stack Assessment Tool, you can analyze your current marketing technologies against industry benchmarks and receive recommendations for improvement and integrations.

  • What Is A CDP blog image.jpg (Web)
    What Is a CDP?
    March 14, 2019
    Jahia Team

    CDPs, or Customer Data Platforms, have recently become a hot-button topic of conversation. Mentioned usually, but not always, in the same breath as DXPs. Now, while we wouldn’t necessarily say that it’s incorrect to pair these two together, it is important to know that DXPs and CDPs are not the same thing. It would be like comparing a watermelon with an orange – sure, they’re both fruit, but try catching...

  • Al-monitor Banner-100.jpg (Al-Monitor_Logo_banner (2))
    Customer Highlight - Al-Monitor
    February 28, 2019
    Valerie Voci

    Al-Monitor has never been about doing things “traditionally.” Launching in 2012 as a digital-only media platform, our focus has been and continues to be on reporting and analyzing news from the Middle East for western audiences, including the United States, much of Europe, and even Australia. With over 160 authors, contributors, reporters, and editors producing market-leading content for an international market, we need technology that can help us adapt to and meet those needs.

  • NPS and Jahia
    February 20, 2019
    Jahia Team

    We’re going to take a break from Headless this week to talk about something near and dear to our hearts – Customer Satisfaction. As in, how satisfied are our current Jahia customers with our performance, our product, and the work we are doing to deliver the best possible customer experience solution on the market? You might also know this as “NPS,” or Net Promoter Score.

  • What is Headless banner.jpg (Web)
    What is Headless?
    February 13, 2019
    Jahia Team

    “Headless” has become one of the most buzzed-about terms in the industry as of late. Headless-enabled. Headless-first. Headless-optional. We even mention such enablement in our own products. But if you’re not familiar with what this means – or the incredible effect it can have on your CMS – it can just come off as gobbledygook. So, as always, let’s make it simple!

  • #4 Banner.jpg ( Jahia Blog)
    Top Four Ways To Prepare For The "Headless" Revolution
    February 6, 2019
    Jahia Team

    February is Jahia’s month of Headless! Each week, we will be sharing a new blog post dedicated to helping you navigate the rocky seas of Headless technology and capabilities. This week, we'll be diving into the top four ways you and your company can ready yourselves to hit the ground running!

  • Simple-series-1.jpg
    What Do We Mean By “Making Digital Simpler?”
    January 30, 2019
    Jahia Team

    It’s our slogan. Our motto. Our raison d'être. “Making Digital Simpler” defines the very essence of what Jahia is and what we do, and as such has been a regularly-featured phrase on our products, our websites, our tchotchkes, and even the banners we take with us to tradeshows. But what does it mean?

  • BNP-Paribas-Blogpost-customer-highlight.jpg
    Customer Highlight - BNP Paribas
    January 23, 2019
    Jahia Team

    As a leading multi-asset provider in all these competitive international markets, BNP Paribas Securities Services needs to effectively stand out. This all starts with their website, the entry point for many of their prospects.

  • Banner Image.jpg (Print)
    What is a Digital Experience Platform (DXP)?
    January 16, 2019
    Jahia Team

    One of the most common questions we receive is “What is a DXP?” It’s not hard to see why – since the term was introduced a few years ago, seemingly everyone has come up with their own definition for it. From Gartner to Forrester to the tech blog your friend reads during their lunch break, these three letters have been dissected more than a high school pig cadaver.

  • -Jahia Blog-01.png
    Welcome to Jahia Blog v1.5
    January 9, 2019
    Jahia Team

    A new year means new changes. Unlike our commitment to hot yoga, though, these changes are exciting in a way that won’t leave you gasping for breath afterwards. Let us tell you a bit about them:

  • Make Globalization Simple – Introducing Local Site Manager
    November 13, 2018
    Jahia Team

    It’s that time of the year! With the introduction of Version 7.3 of Jahia’s Digital Experience Manager comes a whole new slew of modules to help you take your platform to the next level.

  • Going headless – without losing the business head
    November 5, 2018
    Jahia Team

    There’s a lot of focus on creating headless experiences – and it also makes a lot of sense to take this path. In a nutshell, headless means you have full separation of content and presentation and can use any modern development tool or framework to create the presentation (the head).

  • Did you know open source free GDPR tools can help ?
    July 22, 2018
    Serge Huber

    With the GDPR law entering into effect just a month ago, many companies are still struggling with the requirements (or in some cases litigation !). A lot of them are trying to deal with the requirements by updating privacy policies, which seems like a minimal solution, but that might even be incomplete (right to be forgotten and data download still need to be available), while others have resorted...

  • Jahia DX Healthcheck probe
    July 21, 2018
    Jahia Team

    Jahia DX Healthcheck probe The Healthcheck module provides insights about a platform's health and can help trigger alerts or pay attention to key components that might need close attention. Jahia's Healthcheck module provides a JSON output and it can be triggered at will with minimal impact on the platform load. The healthcheck module is a core component that can be used in conjunction with extension...

  • Five tricks to analyze Java thread dumps
    July 17, 2018
    Serge Huber

    In this post, we will present 5 tricks to help you read and understand Java Virtual machine thread dumps. When properly analyzed, thread dumps can be an incredible tool to understand what is happening inside a Java Virtual machine at a given point in time, or if misread, could lead you to false conclusions that might make you waste a lot of time. The point of this post is to  present some information...

  • Jahia & Smile : Make GDPR rhyme with opportunity
    July 16, 2018
    Julie Asselin

    It has been almost two months since the new European regulation called GDPR came into effect. As a reminder, this one aims at reinforcing the protection of the personal data held by the companies. It also gives to the users concerned the right of transparency and modification on all the data stored by companies and recorded following the various interactions with the websites visited. How to ensure...

  • "DX" Training Day
    May 31, 2018
    Julie Asselin

    At Jahia, we like to spark innovations. It can be a morning coffee between colleagues, an event visit, or just a new market insight that leads to a great product feature, a new social media campaign, a new sales targeting plan etc.  To better understand other teams and how they work, we initiated an exchange program for our apprentices: The best way to get sets of fresh looks into how we work and what...

  • Introduction to GraphQL
    May 28, 2018
    Serge Huber

      Preamble From the original definition on https://graphql.org/learn/ : “GraphQL is a query language for your API, and a server-side runtime for executing queries by using a type system you define for your data. GraphQL isn't tied to any specific database or storage engine and is instead backed by your existing code and data.” Actually many people find that definition a bit confusing, because when...

  • PAM-6.png
    The performance of your website is a key element to analyse
    May 4, 2018
    Jahia Team

    Kissmetrics says that 40% abandon a website that takes more than 3 seconds to load. A 1 second delay in page response can result in a 7% reduction in conversions. Speed really matters. That is why we have created a performance analyser module.

  • elk-4.png
    Your DXP is a valuable data source
    March 30, 2018
    Manuel Singeot

    The permanent monitoring of a Digital Experience Platform is necessary to follow the activity and detect problems as soon as they appear in order to have the opportunity to solve them.

  • interface_dx_anthracite_anim.gif
    Jahia DX’s New face.
    February 16, 2018
    Jahia Team

    During the last months, Jahia’s core team has been working hard to create a totally different User Interface for Jahia Digital Experience Manager. We interviewed François Pral, DX’s product owner and Lee Bowyer, UI / UX product designer at Jahia to understand what is called internally “project anthracite” but is only for you the User Interface you are working with, daily.

  • Manu-blogpost-1.jpg
    GDPR : Consent is king.
    January 24, 2018
    Manuel Singeot

    The European General Data Protection Regulation or GDPR is coming and these days, everybody is talking about consent. The question is: Why ?

  • integration_unomi_salesforce.jpg
    The Marketing Factory - Salesforce connector : story of a technical success
    November 10, 2017
    Serge Huber

    The bidirectional integration of Marketing Factory and Salesforce is an important step for our open DXP and personalization platform. Serge Huber, Jahia's CTO gives us an indepth view of this project that involves Apache Unomi, a Java Open Source customer data platform designed to manage customers, leads and visitors’ data and help personalize customers’ experiences.

  • search.png
    An efficient search feature is a mandatory function for any advanced DXP.
    October 19, 2017
    François Pral

    Elasticsearch is about to arrive on Jahia DX. Let’s have an insight look at what is to be expected.

  • old_new_logo.jpg
    Did you notice our logos ?
    October 4, 2017
    Manuel Singeot

    Did you notice the logos of Jahia products have changed? Actually, we hope you've noticed it but it did not matter much to you. Here’s why.

  • intergrated_DXP-12.jpg (External_intergrated)
    Digital Marketing: 7 key points to consider when choosing a web optimization tool
    September 14, 2017
    Romain Gauthier

    The performance of a company’s digital channel can be monitored using two main factors. Traffic, given by the number of visitors to your site is certainly an important indicator because an effective conversion rate is often based on high traffic to your site. However, the growth and optimization of this conversion rate, which is the percentage of visitors who act on your site in a way you have foreseen,...

  • Academy_appstore_blogpost-03.jpg (Academy_blogpost_blogpost)
    Academy & App Store Jahia: Serving our customers and partners
    September 6, 2017
    Manuel Singeot

    Jahia experienced a quiet revolution during spring. We have created an online platform that brings together all the documentation regarding our products and redesigned the App Store to download the modules that enrich these same solutions. The goal of these two projects is clear: we want our customers and integrating partners to be able to work smoothly using our products by facilitating access to information and Jahia's software.

  • Marketing factory 1.7 : a sneak peek
    July 26, 2017
    Romain Gauthier

    With the launch of Marketing Factory 1.7, we asked Romain Gauthier, Jahia Marketing Factory Product Owner some insights about his solution.

  • hacking_software_protection.jpg
    Configuring a web server to secure web sites powered by DX
    July 19, 2017
    Benjamin Papez

    In today’s world, where criminals are trying to hijack websites and sessions or infiltrate harmful scripts to create damage or even get access to sensitive data, it is very important to reduce risks by implementing available countermeasures. The Open Web Application Security Project (OWASP) provides documentation and tools to help making websites more secure or to detect vulnerabilities.

  • swimmingpool-resize1024x682.jpg
    Digitalization, the challenge ahead for the travel & hospitality sector
    July 6, 2017
    Jahia Team

    Travel and hospitality is a huge market, its revenue represent billions of dollars or euro. From major passenger airlines to travel agencies, restaurants, museums, theaters and cultural venues and of course multinational hotels groups, this sector is a major player in the global economy.

  • banner-jahia-social-login.jpg (Web)
    Ease your authorization process with Oauth and social login
    April 21, 2017
    Romain Gauthier

    Registration and authentication steps are a big concern for visitors who have to create a new login and password that they will have remember. The experience can even get worse when visitors are using their mobile : having to type in their password twice, switch to their email application to confirm their subscription. The complexity of this system often leads to a loss of potential visitors and customers. Using a social login feature reduces registration and authentication to one click in the best scenario and makes the overall experience much easier.

  • Jahia DX and AMP smoothly match !
    April 4, 2017
    David Griffon

    AMP stands for Accelerated Mobile Page, a new way to publish optimized content for mobile devices. Let's see why Jahia DX is already prepared for it. What is AMP ? AMP, shorten for AMP HTML, is a specification that allows quick loading of content, especially for mobile browsing. This specification is supported by Google that already provides a cache to fast-distribute AMP content. Technically, AMP...

  • Using Digital Experience Manager and Marketing Factory as Headless Products
    March 15, 2017
    Serge Huber

    In this post, we will give a little context about the notion of headless CMS, and then illustrate how Jahia’s Digital Experience Manager (DX) and Marketing Factory products can already be used as Headless products.

  • Is GraphQL the future of APIs?
    November 14, 2016
    Christophe Laprun

    We at Jahia believe in making things easier for our customers, in particular when it comes to integrating multiple systems together into a coherent digital front for your business. Part of this mission entails being on the lookout for new technology that might simplify things and, naturally, we got intrigued when we first heard about GraphQL (http://graphql.org). If you haven’t already heard about...

  • DX: Module configuration using property files
    October 11, 2016
    Nikhil Patel

    In the interest of making the lives easier whether it be for the System Admin Teams that maintain/deploy a Jahia project or testers and developers that have to test the application based on different values, we often find that it is easier to have our code use some sort of configuration information to drive its behavior. Quite often this is achieved by using property files to provide the configuration...

  • Jahia DX & SAML 2.0
    October 5, 2016
    Sajid Momin

    Single Sign On (SSO) is a common requirement for enterprise customers.  Most enterprise customers tend to have multiple web applications running, possibly connected to a common LDAP to manage users.  Even though users can authenticate using the same credentials on each web app, this approach does not provide the best user experience or can possibly be a security risk.  SSO is the solution that reduces...

  • banner_comfort.png
    Avoid The Slow Death of Business Comfort Zones
    September 26, 2016
    Lynn Scheurell

    Comfort zones are a matter of mindset. Digital maturity comes from working through comfort zones. By stretching beyond what is known today, or at least recognizing that the ‘new’ is always coming, enterprises stay current, agile and adept at meeting marketplace conversations - and break through existing comfort zones.

  • question.png
    Confusion Does Not Serve Your Customer
    September 19, 2016
    Lynn Scheurell

    The bottom line is that a confused mind says no, regardless of the situation. Think about the last time that you did not understand all the available options in any given situation and how you likely responded - by not making a decision.

  • banner_modern_enterprise.png
    The Goal of Modern Enterprise Is To Be Frictionless
    September 9, 2016
    Lynn Scheurell

    In a digital enterprise, friction looks like interrupted workflow, piecemeal customer profiles, redundant internal processes, silos, fragmented martech stac, slow deployment and, basically, anything that slows your response to your customer. By contrast, frictionless means streamlined, effortless and smooth operations. In a digital enterprise, a short description of what this looks like is the ability to deliver a unified, omni-channel and, ideally, extraordinary customer experience.

  • banner-blogpost_recycle.png
    Transform or Become Obsolete
    - You Have No Choice
    September 5, 2016
    Lynn Scheurell

    To be successful in business in today’s rigorous and dynamic landscape, company leadership must elevate the entire business ecosystem to new levels of frictionless operation. Profit is now the by-product of a customer-centric culture, agility and authentic transparency.

  • How-to ensure content integrity
    July 27, 2016
    Jordann Roussel

    One common problem experienced by developers is that modifications made to the definitions might make all previous content invalid. Nodetype definition modifications should be made  cautiously as unwary modifications could lead to corruption in the JCR repository where the content integrity is no longer ensured. More importantly, this lack of integrity could exist silently until detected, e.g. when...

  • Working with Properties in DX
    July 7, 2016
    Sajid Momin

    Properties are a way to configure your application.  Most properties are stored as key/value pairs in a file that can be defined as one monolith property file or broken down into multiple property files.  Using property files have two major advantages: Centralized location to manage all configurations settings Eliminate hard coded configurations in code With the two above advantages, working with properties...

  • invest-in-cx.jpg
    Invest In CX To Drive Customer Loyalty, Advocacy And Smiles
    June 9, 2016
    Kevin Cochrane

    Recently, I presented at Gartner’s Digital Marketing Conference about what it means to truly invest in customer experience (CX). If you like, you can watch the recorded presentation: The premise of my presentation comes from a world-renowned, controversial neuropsychologist, Baroness Greenfield, who was famously mis-quoted as saying, "The Internet is making us dumb".  I had an opportunity to catch...

  • Three-waves.jpg
    Interview: Three Waves Of Digital Marketing, CEO Dual Goals And Battlestar Galactica Wisdom
    June 6, 2016
    Lynn Scheurell

    Recently, Bill Carmody, CEO of Trepoint, interviewed Kevin Cochrane, CMO of Jahia, who was recently named as one of the Top 100 B2B Tech Marketers in North America, about the three waves of digital marketing and why organizations need personalized customer experience at scale. Some of the highlights of this insightful exchange include: The First Wave was CIO-led in developing web infrastructure to...

  • beach-bridge.jpeg
    The New CMS: Content Marketing Sales
    May 30, 2016
    Clement Egger

    Traditional CMS is dead. With over a billion apps on watches, tv and phones, CMS does not mean content management systems anymore. Instead, it means Content Marketing Sales. The new CMS means ‘re-platforming’ to use process, tools and privacy to deliver memorable customer and user experiences. We can see that several companies are linking product offerings as a combination of traditional Content Management...

  • marketing-wheel.jpg
    Marketing Automation Needs A Bigger Platform
    May 30, 2016
    Clement Egger

    There is no doubt that marketers are under pressure to deliver amazing customer experiences across every channel in order to support brand visibility in their respective markets. To deliver on this focus, we marketers find and use dozens of solutions in order to be successful (Woopra). And, when these tools do what is needed in that moment, we become loyal to using those tools even in the face of challenging...

  • Digital Enterprise To Virtual Reality To Physical World: A True 360-Degree Customer Experience
    May 25, 2016
    Elie Auvray

    Digital enterprise is going virtual - reality, that is - and customers expect brands to give them the ‘next big thing’ in terms of experience. However, it only makes sense if brands go beyond the technical aspect of this new media. It should make sense for the customer and deliver value  after the wahoo effect of the discovery phase or the customer will abandon that engagement method. Remember what...

  • Performance: sizing the Jackrabbit bundle cache properly
    May 19, 2016
    Serge Huber

    Our Digital Experience Manager (DX) product uses Apache Jackrabbit as the JCR implementation to store all of its content. Apache Jackrabbit is a powerful engine to store and manage content, and at its core it uses Persistence Managers to store and retrieve its data from different backends, i.e XML files or databases. A Jackrabbit persistence manager deals with one data structure - called a bundle -...

  • strategy.jpg
    Top Tips To Integrate Innovation With Business Strategy
    May 3, 2016
    Emmanuel Garcin

    Whether innovation is needed for the sake of renovation, evolution or complete transformation, if it cannot be tied to business strategy, it has no value for the organization. Innovation must achieve a relevant outcome. In a visionary organization, innovation will be built into business objectives for growth in meeting an as-yet-unknown future. A powerful strategy to ensure this is when the CEO creates...

  • blogpost-image-jahiax-day2.jpg
    The Race Is On: Day Two at JahiaX
    May 2, 2016
    Lynn Scheurell

    We live in the age of the customer. We live in the age of experience. As a result, we need to do things differently. You must be the disruptor vs. being disrupted. We are all consumers. When talking about reinventing relationships, particularly when tied to revenue generation, we are talking about connected customer experience at all touchpoints. We at Jahia think about how to drive the convergence...

  • image-blog-JahiaX.jpg
    People and Passion: Driving Together for DX Performance
    April 27, 2016
    Lynn Scheurell

    The art of possibility has become a tangible experience at JahiaX, where customers, Partners, thought leaders and staff have come together to explore how to design, develop and deliver exceptional customer experiences (CX). Whether a formal presentation or casual conversation over a meal, the focus is on innovation, privacy by design, practical implementation and, naturally, digital experience management...

  • construction-tools.jpg
    Deconstructive Innovation: The New Path To Upgrade DX
    April 25, 2016
    Emmanuel Garcin

    Many developers have had to re-work code to untangle a problem. IT-gifted people have sat on the other end of the phone to answer help desk questions (aka, is it turned on?). Marketers have to break down marketing campaigns to figure out why the results were not what were expected. What is the common denominator in all these cases? Deconstruction. In other words, there are times when breaking down...

  • growth.jpg
    A Powerhouse Strategy To Lead Growth In Today's Digital Enterprise
    April 11, 2016
    Jessica Sundström

    Being successful in today’s fast-paced, ever-evolving digital marketplace inherently has challenges - everything from translating your customer journey into a seamless experience and substantive relationship to integrating legacy technologies to shifting corporate culture to be customer-centric on every level (and more).

  • coffee_java.jpg
    CTO Thoughts on Google’s Android N Release And Java Industry
    March 17, 2016
    Serge Huber

    Since Google announced they are dropping their own custom Java implementation and run time and leveraging the open JDK effort, that means that Google and Oracle will actually be working on the same technology. This is significant because these are major players collaborating on Java technology and they are playing at the opposite side of the spectrum - Oracle on enterprises and Google pulling in the...

  • baby-steps.jpg
    Transformer CIO Strategy: The Secret To Seeing Opportunities Others Miss
    March 15, 2016
    Serge Huber

    Being a Transformer CIO in an enterprise today requires equal parts of leadership, technology, strategy and collaboration. The good news is that there is one focus that brings it all together - the customer and their user experience (UX). Given the changing needs of business, CIOs are now a part of the entirety of the customer journey - not just the post-acquisition system stability stuff - but really...

  • change-CTO-mindset.jpg
    Why (And How!) A CTO Can Develop A Marketing Mindset
    March 8, 2016
    Serge Huber

    Traditionally, there has been a chasm between development and marketing. This rather significant divide is created as a result of multiple reasons but one of the biggest is the speed at which change needs to happen.

  • Transformer-CIO.jpg
    The New CIO: Transforming Digital Enterprise Through Strategy, Employee Engagement, Business Process And (Oh Yeah!) Technology
    March 1, 2016
    Serge Huber

    In case you missed it, the days when the CIO was relegated to merely keeping technology operational are long gone. Doing business in today’s digital environment means that the CIO has a much more comprehensive role in terms of being more strategic, more social and more customer-focused.

  • UXSummitFlorida.jpeg
    More Insights About User Experience Design And Development
    February 23, 2016
    Serge Huber

    Recently, as I was in Fort Lauderdale to give a keynote at the UX/Dev Summit, I learned some very interesting things about the value of putting user experience designers and developers all under the same roof. Following are some of the highlights I would like to share with you now. The last day of the event featured a “hack-a-thon” which is, basically, a day for multiple teams to compete on improving...

  • Disruption and Unification: The Emerging CMO's Focus
    February 18, 2016
    Kevin Cochrane

    Make no mistake - digital marketing in today’s omni-everything market is as challenging as it is promising. Marketing funnels are now swipes. Business happens globally on a 24/7/365 (at all hours) basis. Customers expect personalized, relevant content in the way they are searching for it - on their preferred devices (which may change), real-time and geographically appropriate. They expect their needs...

  • Disruptor-CMO.jpg
    On Driving Digital Leadership: The Disruptor CMO
    February 17, 2016
    Kevin Cochrane

    Digital enterprise transformation is no easy task. It requires a strategic, integrated approach that considers how all internal teams, systems and workflows work together to meet the customer where they are in their relationship with the brand. A holistic perspective of the customer journey and organizational targets, combined with vision and the willingness to shake the status quo, can drive digital...

  • coding.jpg
    Live From The First UX/Dev Summit: Bridging User Experience And Front-End Development
    February 5, 2016
    Serge Huber

    You probably have not yet heard about the UX/Dev Summit, since it is the first time this three-day conference is being held, but it is a leading-edge event that will surely be gaining momentum.  User Experience focuses on the psychology behind creating compelling and professional applications while Front-End Development is the technological foundation for assembling a modern web application. As Ignacio...

  • tale-of-the-2-cmos.jpg
    A TALE OF TWO CMOS
    February 2, 2016
    Lynn Scheurell

    To set the stage for our tale of two CMOs, we first must consider the essence of brand power. The essence of any organization’s brand power comes down to emotion. And science proves it. There was a famous neuroscientist, Susan Greenfield, who discovered how humans connect emotion with an image. This insight came from a study of how newborns learn to identify their mothers. The newborns, whose eyesight...

  • X-perience-Jahia.jpg
    New disruption in digital marketing landscape drives innovation in Jahia brand experience
    February 1, 2016
    Kevin Cochrane

    Digital marketing has evolved; we are now in the seventh generation. No longer is digital marketing a matter of web content management systems or even web experience management with basic analytics. Today’s savvy leaders in digital enterprise know that it is about managing the entire set of interactions a customer has over the course of their lifespan with a brand.

  • THE DESIGN BEHIND JAHIA’S NEW LOGOS
    February 1, 2016
    Julie Asselin

    In keeping with the pace of our industry, it became evident that our logo needed to match our place in the market as a sophisticated leader in digital enterprise transformation.  Accordingly, our in-house team of graphic designers - with expertise from corporate identity to user experience to product design - put our ideas together. In particular, Fernando Marin Canet contributed the core concept that...

  • umbrella push&pull-resize1000x419.jpg
    Let Customers Decide in a Push Me, Pull Me World
    January 25, 2016
    Jessica Sundström

    A big part of delivering a great digital experience can be boiled down to two words: reduce friction. By meeting your customers where they are with what they want, you can clear the path between their moment of decision and your brand.  The idea is to understand your ideal customer so well that you attract them to take action with your brand as a result of compelling contextually-relevant information...

  • brand_loyalty_customer_data-resize1000x419.jpg
    Brand Loyalty: Ethical Data Practices Matter
    January 25, 2016
    Elie Auvray

    What is clear now, more than ever, is customers need to be at the heart of every business decision, and the role of the CMO is evolving to encompass the protection of customer data. CMOs need to serve as key allies for customers looking to regain and maintain full control of their digital lives. So, what is an organization to do? More specifically, what is a marketer to do? In today’s threat landscape,...

  • Tailor the Digital Experience Blog post.jpg
    Tailoring the Digital Experience for Your Customers
    January 7, 2016
    Jessica Sundström

    Customers increasingly expect digital marketing to bring the best products and services to them. With an endless supply of immediate information and, simultaneously, numerous digital inputs at their fingertips, they do not want to start from scratch every time. These shoppers want faster, more economical methods of browsing that are contextual to their intentions.

  • people-vintage-photo-memories.jpg
    The Apache Unomi Project For Data Privacy Is A Reality
    December 1, 2015
    Elie Auvray

    After more than a decade of bootstrapping, from inception to funding, my team was committed to deliver the most innovative open source platform based on the most rock-solid open source frameworks with one vision: the convergence of previously siloed software capabilities to deliver a unified digital presence management for global brands employees and customers.   The latest achievement is an important...

  • Tailored-experiences-with-marketing-factory.jpg (Tailoring)
    The Case For Marketing Factory:
    From Personalization to Predictable Relationships
    November 24, 2015
    Jessica Sundström

    Today’s business climate requires that your customer be the center of everything - your systems, your personnel, your technology, your offers, your messaging and more. Your ecosystem needs to orient around your customer; as a result, your customer will have a seamless, positive experience with your brand. Customers now expect to get contextually-relevant promotions and content on their preferred device...

  • get-personal.jpg
    It’s Time to Get Personal? Introducing Marketing Factory
    November 20, 2015
    Elie Auvray

    Today, I hope to change up the conversation that’ s top-of-mind for marketing and business executive worldwide. Digital transformation is not about technology, it’s not about process, it’s about people. Placing people at the very heart of your business, supported by technology and processes. We’re about to launch Marketing Factory, a new module for Digital Experience Manager, our digital experience management platform, that reflects our passion for this point of view. Here’s why.

  • CIOblog-crop1001x435.png
    Putting the Social In CIO
    October 1, 2015
    Christopher Justice

    Digital transformation in business has shifted the focus of marketing from a transactional exchange to a holistic customer experience and, as a result, the role of the CIO is shifting to accommodate. The end customer now guides the entire business ecosystem through the expectation of invisible technology, otherwise known as seamless integrations, omni-channel access, personalized content and relevant...

  • 10tipsicon.jpg
    Workplace Wisdom - Top 10 Tips to transform your work life
    September 21, 2015
    Jessica Sundström

    One of the gifts of technology is efficiency; the downside is that it can seem like workflows speed up and incoming work shows up even faster.  However, the truth of it is that technology is your servant. When approached and used properly, technology can transform your work life for the better. Hail Technology’s Benefits Much like we cannot imagine life without wifi anymore, technology brings us benefits...

  • Using Polymer elements as native Jahia components
    July 21, 2014
    Serge Huber

    At Google IO 2014, Google presented it’s new Material Design look and feel, and implemented it for the web using Polymer elements. Polymer is a state of the art project aiming at implementing the future of the web, notably HTML web components, available in most versions of modern browsers. Polymer makes it possible to define “custom” HTML elements, that can implement their own behavior and look and...

  • Image scaling with Jahia part 1
    May 26, 2014
    Lisa Heannet

    In the previous blogpost about the rule engine we have illustrated how it interacts with Jahia and shown that the rule engine acts upon changes within the content repository and is integrated at a JCR event listening level. Since all content is stored within the JCR this also includes images so it’s possible to do image manipulation each time a user uploads content into Jahia. One of the reasons why...

  • Rule Engine Fun in Jahia
    May 13, 2014
    Lisa Heannet

    Jahia uses a business rule engine to ‘act’ upon changes within the content repository and is integrated at the JCR event listening level. From within the context of Jahia it’s usually known  as the ‘Jahia Rule Engine’. In case you want to search the internet for more information, Jahia uses Drools as the underlaying technology for its rule engine. Although it can be useful to find the knowledge on...

  • Rule Engine Fun in Jahia
    May 13, 2014
    Lisa Heannet

    Jahia uses a business rule engine to ‘act’ upon changes within the content repository and is integrated at the JCR event listening level. From within the context of Jahia it’s usually known  as the ‘Jahia Rule Engine’. In case you want to search the internet for more information, Jahia uses Drools as the underlaying technology for its rule engine. Although it can be useful to find the knowledge on...

  • Extending Jahia's REST API with Spring annotated controllers
    October 11, 2013
    Serge Huber

    A few months ago, in a blog entry entitled “Fun with Jahia’s REST API”, I illustrated how straightforward yet how powerful Jahia’s REST API can be. Since it gives you access and control over the full contents of the JCR repository, and since almost everything in Jahia is stored in the repository, you can perform a lot of different operations using the basic REST API. But what if you want to go further,...

  • Should you trust the cloud ? Really ?
    September 27, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Now that the buzz around the cloud has died down a little, and that its acceptance has grown significantly enough to be seriously considered by corporations as part of the realm of technical solutions to software deployment, we ask the question of whether you can trust the cloud, if the data...

  • Difficulties of content re-purposing
    August 5, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** A little over a year ago, I wrote a (unexpectedly) popular blog article entitled "After Flash, why PDF must die" and in this post I'd like to reflect back a little on how things have evolved since, or how they have actually stagnated. As a technical person, I have to spend quite some time reading...

  • Tips and tricks for analyzing Java virtual machine heap memory dumps
    July 18, 2013
    Serge Huber

    Memory dumps are usually something that you don’t want to deal with. In a perfect Java application, normally everything should run fine and it will never run out of memory or misbehave. Unfortunately, such a perfect application does not exist, and chances are likely that you will run into “OutOfMemory” exceptions at some point or another. Memory dumps are a very useful feature of the JVM to analyze...

  • Don't put less content on your mobile sites !
    July 4, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** How often does this happen to you ? You are on the go, you need to check out a web site of a public administration or a company because you need information only available from them directly. You use your mobile phone to browse the site as this is what you have with you, only to discover that...

  • Fighting spam with our Jahia Akismet integration module
    June 20, 2013
    Serge Huber

    As you may know, spammers are constantly finding new ways to pollute web sites with links in order to try to optimize their search ranking. Even technical solutions such as CAPTCHAs are no longer sufficient since these are designed to catch automated scripts, while spammers now resort to actual humans to post spam. One of our engineers at Jahia actually designed a module for our CMS that integrates...

  • From HTML pages to WCMs
    June 6, 2013
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** With the web just turning 20 a few days ago, and the first website ever back online, I thought it would be a good time to reflect how far web technology has come. From the basic hand coded HTML 1.0 web pages to complex WCMs managing thousands of pages in near-real time while personalizing the content...

  • The genesis of the Jahia Studio
    June 6, 2013
    Serge Huber

    In Jahia version 6.5 we introduced our new Jahia Studio, and while this is now a proven technology, the path to this new feature was actually the result of years of continuously researching and developing new ways to make it easier for users to manage their content and presentation. Because it is different than what most CMS' use as a layout mechanism, this also means that integrators may have to spend...

  • Reinventing standards
    May 10, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** A little while ago, I wrote a blog called "JCR is not dead, neither is CMIS", in reaction to a "JCR is dead" article that was making some noise at the time. Recently my article received some interesting feedback from a user that calls himself "Roy", and given the clear expertise shown in the...

  • Fun with Jahia's REST API (tutorial using JQuery and Bootstrap)
    April 26, 2013
    Serge Huber

    Jahia’s REST API is a simple yet powerful API that provides you with basic CRUD operations on the underlying content repository. As almost everything in Jahia is stored in the Jackrabbit content repository (using the Java Content Repository API), being able to use a simple REST API makes it possible to perform a lot of changes inside Jahia. The REST API may even be extended using action classes, but...

  • Introducing Jahia OSGi modules
    March 28, 2013
    Serge Huber

      As you may know, Jahia's development team is hard at work on the next version of our CMS and in this post I'd like to highlight one of the major upcoming changes: the introduction of OSGi modules.   Before I go any further into the details of how we did this, let me explain the rationale. Since Jahia 6.5, we’ve introduced a new module system that makes it easy to build packages that can extend content...

  • The sad state of modern word processors
    March 21, 2013
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Anyone working with medium to long documents will probably agree with me on this: the currently available word processors are a long cry from being usable. If, like me, you need to write technical documentation, you’ve probably tried a few different options and none really fit your needs. And if...

  • Secure content: a pipe dream ?
    March 21, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** With all the recent news headlines relating to high profile websites hacked, the illusion of safe and secure content is slowly disappearing. As it is well known among security experts, security is only as safe as the weakest link in the chain, and this link is often a human one. So is there anything...

  • Paywalls: earn your customers' trust, don't force it !
    March 21, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** These days, paywalls are appearing here and there, and are the latest experiment in ways to build revenue streams for content providers such as newspapers and magazines. The offerings may vary, often providing a limited amount of free views per month and then asking you to subscribe to get more....

  • In 2013 should you double your resolutions ?
    March 21, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** With the advent of high pixel density mobile screens on phones, tablets and phablets, there are still some unknowns as to whether the desktop and laptop computers will also include such high resolution screens. This new year will therefore probably involve updating your web sites to include support...

  • Innovative open source software
    March 21, 2013
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** When I originally discovered open source software, most of the projects were usually works of love, developed by passionate amateurs in their free time and that were interesting but were often not production ready, poorly documented and sometimes less innovative than closed source software. In...

  • Mobile digitization
    December 7, 2012
    Serge Huber

      This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** When one thinks about digitization, one immediately imagines large scanners, volume processing devices and other high end and non portable equipment. But just as mobile devices have revolutionized other fields, digitization may also benefit from highly portable computers such as smart phones....

  • After Flash, why PDF must die !
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Ok now that I have your attention, I'll quickly say that of course I believe that PDF is a great technology that has served its purpose for a long time, but I believe we should progressively stop using it in some use cases since the world has actually changed to slowly make it less relevant.  ...

  • The real-time web
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** In a world where everyone wonders what will be next in social collaboration, process automation or electronic content management, this article actually presents a new way of looking at the state of the web today. Today I'd like to talk about "the real-time web". In computing, real-time can mean...

  • Size doesn't matter... resolution does
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** These days, when reading the mobile tech blogs, I get the impression that all reviewers are interested about is the screen size, especially when talking about the rumors of the next iPhone. It seems that what everybody wants is a bigger smartphone screen, a bigger tablet screen, a bigger laptop...

  • The reality of enterprise open source development
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** In this blog post, I talk about the reality of building open source enterprise software, at least talking from personal experience. Open source software is, at least from an engineering point of view, possibly the best way to develop software. After all it is quite similar to other industries that...

  • Ten best ways to fail a mobile project
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Since summer is in full swing, vacation time is approaching and developer conferences are popping up everywhere, I thought it would be time for a little fun. I have been working with smartphone applications since the initial release of the iOS SDK, and I think I can pretty safely share my top ten...

  • Be careful who you trust with your data !
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Nowadays, especially with an on-going global economic crisis, companies are under a lot of pressure to reduce costs, and hope to do so with the many services are available in the cloud: social services such as Facebook, Twitter, Pinterest, data hosting services such as Dropbox, iCloud, SkyDrive...

  • The hidden truth about CMS upgrades
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Among the criterias that are most often ignored in request for proposal (RFP) offers are content management system (CMS) major version upgrades. Most clients assume that they will be transparent, and that they will simply need to follow a simple procedure to move from one version to the next. Especially...

  • Why I don't need SharePoint
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Let’s get this out of the way right from the start: I don’t use Microsoft SharePoint. I’m not saying that it’s a bad product or that it doesn’t satisfy anyone, quite the opposite in fact. SharePoint is a good product, serving millions of customers and at the same time a nice platform upon which...

  • Tips for mobile application maintenance
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Native and web mobile applications are becoming quite popular, yet they are still a relatively young technology, that needs to mature in terms of governance. As of now, smartphones and tablets are becoming quite the norm on a daily use basis, and the technology and products are maturing quickly....

  • Online reputation second chance
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Whether you’re a Facebook user, a Twitter user or simply a collaborator using an intranet social network, you are now required to manage your online reputation. Long gone are the days where it was ok to have simple fun and speak your mind without giving a second thought. With recruiters using social...

  • iPhone 5 for developers and content providers
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** As every year Apple releases a new model of their flagship smartphone, content providers, mobile application developers and other businesses are eager to see what has changed in order to see if it is worth the costs adapting to the new device. They are also interested in seeing which new opportunities...

  • Setting up in the cloud
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** With all the current hype about cloud deployments, it is sometimes difficult to understand what are the real-world implications of choosing such a technology to deploy enterprise services. What are the common pitfalls and what are the best practices that will help you successfully install a solution...

  • The cloud sync tower of Babel
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Cloud document syncing services are all the rage nowadays, but for a regular user, their usage might quickly become the equivalent of a document syncing tower of Babel. Like in the old mythology’s story, where humans that used to speak only one language were divided by the introduction of multiple...

  • Insert coin to continue
    November 30, 2012
    Serge Huber

    This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Gamification is a fun new trend that is merging the benefits of social media with gaming experiences to entice users to share and collaborate more. When it is well implemented, it can make a real difference, at least in the short term, to a platform’s success. But of course there are also pitfalls,...

  • Analyzing system performance with YourKit Java Profiler
    October 31, 2012
    Serge Huber

    Among the problems that are the hardest to diagnose in a web application installation are performance issues. They may arise from either software issues, a back-end system that is not behaving as expected, a network issue or any other internal or external factor (don't forget to check available disk space :)). Fortunately there are a lot of different tools available, ranging from built-in JVM tools...

  • First thoughts after OASIS WEMI face to face meeting in Copenhagen
    April 4, 2012
    Serge Huber

    Yesterday was held the first face-to-face meeting of the OASIS WEMI technical committee, and I'd like to deliver here my first thoughts about what was achieved during this full day of intense brainstorming :) The first thing to note was the amazing turnout of CMS/WCM/Portal open source and closed source vendors. Among the list were Jahia, Drupal, Adobe, Hippo, Magnolia, Liferay, Enonic, GX Software,...

  • Quick Mac Tip : install Java 1.5 on OS X Lion
    January 17, 2012
    Serge Huber

    If you're like me, you might need to test compatibility with Java 1.5 despite the fact that it's old and that nobody should use it anymore :) Unfortunately the reality is that some users migrate slowly, and so it might be useful to be able to test with old versions of the JDK. As you probably know, the JDK 1.5 is not available officially for Mac OS X Lion. But there is a way to install it anyway, and...

  • Oshyn - "5 Things About Jahia 6.5"
    January 13, 2012
    Anne de Forsan

      This post has been written by: Glenn Korban – Director of Technology - Oshyn Glenn's Bio: As a technical architect on the Oshyn team, Glenn specializes in delivering interactive enterprise solutions leveraging WCM technologies, custom Web-app development, and Agile development methodologies. With 9 years of experience in software development, Glenn has worked in fields such as entertainment, finance,...

  • The Road to WEMI
    January 13, 2012
    Serge Huber

    On Monday, January 16th, OASIS will organize the first conference call to elect a chair for the new Web Experience Management Interoperability (WEMI) Technical Committee (TC). This new TC was announced last November in the aim of defining a standard around the ideas of Web Experience Management (also known as WEM). The Web Experience Management Interoperability standard is both a mouthful and an ambitious...

  • JCR is not dead, and neither is CMIS
    January 13, 2012
    Serge Huber

      Recently, an article on CMSWire caused quite a stir, mostly because it was asking the controversial question "Is the JCR dead ?". In reply, a few opinions posted by myself and other CMS actors/vendors were quick to appear, but I think some clarification is needed in order to explain what I think is really relevant for developers, integrators and end-users. The quick answer is : neither JCR nor CMIS...

  • Open Source makes your customers happier
    January 13, 2012
    Serge Huber

      I often get the question of why open source code is important, aside from the usual benefits of code review, security auditing, and the general idea that more eyeballs makes for better implementations ? Well, where it really shines is during support, when you are investigating a bug. Let's say that you have a bug, and that for once it is not in your code. It seems to come from some library that is...

  • The importance of standards
    January 13, 2012
    Serge Huber

    I was going through some CMS and portal software implementations yesterday, and looked at them from a standards point of view. You might wonder, why are standards important ? Isn't it easier to build something minimal that will do just the job ? Well in terms of software engineering it probably seems to be, but you end up in a very proprietary system, but using standards don't necessarily mean that...