Professional Services

Each project is unique and comes with its own set of constraints and opportunities. Jahia consultants can make a big difference to smoothing out your digital experience projects.

Service Packages

Jahia consultants fill the knowledge gap to help your project go live on time and on budget. Get targeted packages for specific needs or book a technical account manager to ensure success every step of the way.

 

  • Project kickstarter
    We work with your team to design solution guidelines and propose the best implementation options to start you on the right path.
  • Custom platform development - supported
    Our experts help you or your implementation partner tailor Jahia capabilities to match specific needs. Once the project is completed, technical support for these developments will be included in your enterprise subscription.
  • Architecture and performance review
    We assess your DX architecture for interoperability with your IT infrastructure and check to be sure it meets your performance, scalability, and security requirements.
  • Code review
    Have our experts examine your code and provide suggestions to optimize your modules.
  • Content and infrastructure migration
    Switching to your new Jahia application or moving your on-premises infrastructure to Jahia Cloud has never been easier!
  • Testing
    Trust us we've seen it all. Let our team test drive your implementation to ensure you're all set for a happy journey.

Technical account management

Secure a dedicated Jahia technical account manager to help before, during, and after implementation.

Working as part of your team, your technical account manager collaborates with your in-house developers or implementation partner to guide your project to a successful completion.

After your project goes live, our consultants follow up with a proactive review to resolve any issues, suggest improvements and upgrades, and provide knowledge transfer so your team will be ready to continue its success independently.

 

JAHIA_OFFICE_3_KV-FINAL-resize1920x1079.jpg

FAQs

What's the difference between getting a consulting package and account management?

Want a Jahia expert to review your code or test your application before deployment? Book a consultant for your specific needs.

Adding a technical account manager (TAM) means having a Jahia consultant on hand to guide your project in the right direction and keep it going smoothly before, during, and after deployment. Your Jahia consultant will touch base with you regularly, and help suggest suitable frameworks, identify code that could cause performance or stability issues, and propose improvements or upgrades to enhance your digital experience stack.

 

Does the online technical support package include consulting services?

Our support engineers' priorities are to secure your mission-critical implementations and ensure issues are resolved as quickly as possible. Speak with a consultant to get a thorough evaluation of your request, precise diagnosis and solid recommendations.

 

I have an experienced partner/in-house team of developers. Do I still need a Jahia technical consultant?

It depends. Our consultants bring in-depth experience and knowledge that can only come from people who live and breathe Jahia technology. We collaborate closely with our R&D team - the people who developed the original source code - which gives us an added layer of insight. For an extra dose of confidence, include a Jahia consultant on your team.

 

Can my Jahia customer success manager double up as my technical account manager?

Your customer success manager (CSM) helps ensure you have a wonderful experience working with Jahia. Have questions or feedback but not sure who to speak with? Looking for ways to meet new business goals? Your CSM is there to help.

Your technical account manager (TAM) offers expertise in all things related to application development. Your TAM works hand-in-hand with your CSM and partner or in-house developers to ensure the digital experiences you offer your customers are nothing short of amazing.

"Top-notch follow up from Jahia support team."
"Knowledgable support engineers who are also good listeners"
"Technical consultants were responsive and always available to help."
"Very efficient customer support."
 
- Customer feedback from Jahia Net Promoter Score (NPS) surveys

Tap our expertise.

Schedule a call with us to find out how we can support your success. We can't wait to get started.

Here's my contact information