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Workplace Wisdom - Top 10 Tips to transform your work life
One of the gifts of technology is efficiency; the downside is that it can seem like workflows speed up and incoming work shows up even faster. However, the truth of it is that technology is your servant. When approached and used properly, technology can transform your work life for the better. Hail Technology’s Benefits Much like we cannot imagine life without wifi anymore, technology brings us benefits...
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Your DXP is a valuable data source
The permanent monitoring of a Digital Experience Platform is necessary to follow the activity and detect problems as soon as they appear in order to have the opportunity to solve them.
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Why I don't need SharePoint
Let’s get this out of the way right from the start: I don’t use Microsoft SharePoint. I’m not saying that it’s a bad product or that it doesn’t satisfy anyone, quite the opposite in fact.
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Working with Properties in Jahia DXP
In Jahia, there are three main ways to work with properties: OSGi Configuration, Spring Configuration, and Site Settings.
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Why (And How!) A CTO Can Develop A Marketing Mindset
Traditionally, there has been a chasm between development and marketing. This rather significant divide is created as a result of multiple reasons but one of the biggest is the speed at which change needs to happen.
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Using Polymer elements as native Jahia components
Polymer elements may be used in Jahia component views to help build powerful user interfaces for the content.
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Using Digital Experience Manager and Marketing Factory as Headless Products
In this post, we will give a little context about the notion of headless CMS, and then illustrate how Jahia’s Digital Experience Manager (DX) and Marketing Factory products can already be used as Headless products.
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Transformer CIO Strategy: The Secret To Seeing Opportunities Others Miss
Being a Transformer CIO in an enterprise today requires equal parts of leadership, technology, strategy and collaboration. The good news is that there is one focus that brings it all together - the customer and their user experience (UX).
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Transform or Become Obsolete — You Have No Choice
To be successful in business in today’s rigorous and dynamic landscape, company leadership must elevate the entire business ecosystem to new levels of frictionless operation. Profit is now the by-product of a customer-centric culture, agility and authentic transparency.
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Top Tips To Integrate Innovation With Business Strategy
Innovation needs to be tied to business strategy in order to be valuable to the organization. In other words, innovation must achieve a relevant outcome. In a visionary organization, innovation will be built into business objectives for growth in meeting an as-yet-unknown future.
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Tips for mobile application maintenance
Mobile is clearly here to stay. In this post, we provide tips for building a mobile strategy for efficient maintenance.
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Tips and tricks for analyzing Java virtual machine heap memory dumps
Memory dumps are usually something that you don’t want to deal with. In a perfect Java application, normally everything should run fine and it will never run out of memory or misbehave. Unfortunately, such a perfect application does not exist, and chances are likely that you will run into “OutOfMemory” exceptions at some point or another.
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The sad state of modern word processors
Anyone working with medium to long documents will probably agree with me on this: the currently available word processors are a long cry from being usable. If, like me, you need to write technical documentation, you’ve probably tried a few different options and none really fit your needs.
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The Road to WEMI
On Monday, January 16th, OASIS will organize the first conference call to elect a chair for the new Web Experience Management Interoperability (WEMI) Technical Committee (TC). This new TC was announced last November in the aim of defining a standard around the ideas of Web Experience Management (also known as WEM).
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The reality of enterprise open source development
In this blog post, I talk about the reality of building open source enterprise software. Spoiler: open source software is, at least from an engineering point of view, possibly the best way to develop software.
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The real-time web
In a world where everyone wonders what will be next in social collaboration, process automation or electronic content management, this article actually presents a new way of looking at the state of the web today.
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The Race Is On: Day Two at JahiaX
We live in the age of the customer. We live in the age of experience. As a result, we need to do things differently. You must be the disruptor vs. being disrupted. We are all consumers. When talking about reinventing relationships, particularly when tied to revenue generation, we are talking about connected customer experience at all touchpoints. We at Jahia think about how to drive the convergence...
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The New CMS: Content Marketing Sales
Traditional CMS is dead. With over a billion apps on watches, tv and phones, CMS does not mean content management systems anymore. Instead, it means Content Marketing Sales.
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The New CIO: Transforming Digital Enterprise Through Strategy, Employee Engagement, Business Process And (Oh Yeah!) Technology
In case you missed it, the days when the CIO was relegated to merely keeping technology operational are long gone. Doing business in today’s digital environment means that the CIO has a much more comprehensive role in terms of being more strategic, more social and more customer-focused.
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The Marketing Factory - Salesforce connector : story of a technical success
The bidirectional integration of Marketing Factory and Salesforce is an important step for our open DXP and personalization platform. Serge Huber, Jahia's CTO gives us an indepth view of this project that involves Apache Unomi, a Java Open Source customer data platform designed to manage customers, leads and visitors’ data and help personalize customers’ experiences.
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The importance of standards
You might wonder, why are standards important ? Isn't it easier to build something minimal that will do just the job ? Well in terms of software engineering it probably seems to be, but you end up in a very proprietary system, but using standards don't necessarily mean that you will have to build more code.
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The hidden truth about CMS upgrades
Among the criterias that are most often ignored in request for proposal (RFP) offers are content management system (CMS) major version upgrades. Most clients assume that they will be transparent, and that they will simply need to follow a simple procedure to move from one version to the next.
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The genesis of the Jahia Studio
In Jahia version 6.5 we introduced our new Jahia Studio, and while this is now a proven technology, the path to this new feature was actually the result of years of continuously researching and developing new ways to make it easier for users to manage their content and presentation.
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Disruption and Unification: The Emerging CMO's Focus
Make no mistake - digital marketing in today’s omni-everything market is as challenging as it is promising. Marketing funnels are now swipes. Business happens globally on a 24/7/365 (at all hours) basis. Customers expect personalized, relevant content in the way they are searching for it - on their preferred devices (which may change), real-time and geographically appropriate.
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THE DESIGN BEHIND JAHIA’S NEW LOGOS
Our new logo honors our Jahia heritage in terms of being industrial, modern (even futuristic) and simple. It is distinctive in our industry. The rounded edges give it a human feel, which we wanted as a way to communicate that people really are the center of our business.
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The cloud sync tower of Babel
Wouldn’t it be great if you only had to install one client on your machine that would take care of all document synchronisation to cloud hosting services ? Is this even a reachable objective ?
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The Case For Marketing Factory:
From Personalization to Predictable RelationshipsToday’s business climate requires that your customer be the center of everything - your systems, your personnel, your technology, your offers, your messaging and more. Your ecosystem needs to orient around your customer; as a result, your customer will have a seamless, positive experience with your brand.
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The Apache Unomi Project For Data Privacy Is A Reality
The latest achievement is an important milestone - spearheading and contributing the code of the Unomi Project to the Apache Software Foundation (Apache) - which promises to revolutionize the technology industry and digital enterprise as a whole.
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Ten best ways to fail a mobile project
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Since summer is in full swing, vacation time is approaching and developer conferences are popping up everywhere, I thought it would be time for a little fun. I have been working with smartphone applications since the initial release of the iOS SDK, and I think I can pretty safely share my top ten...
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Tailoring the Digital Experience for Your Customers
Customers increasingly expect digital marketing to bring the best products and services to them. With an endless supply of immediate information and, simultaneously, numerous digital inputs at their fingertips, they do not want to start from scratch every time. These shoppers want faster, more economical methods of browsing that are contextual to their intentions.
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Ease your authorization process with Oauth and social login
Registration and authentication steps are a big concern for visitors who have to create a new login and password that they will have remember. The experience can even get worse when visitors are using their mobile : having to type in their password twice, switch to their email application to confirm their subscription. The complexity of this system often leads to a loss of potential visitors and customers. Using a social login feature reduces registration and authentication to one click in the best scenario and makes the overall experience much easier.
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Avoid The Slow Death of Business Comfort Zones
Comfort zones are a matter of mindset. Digital maturity comes from working through comfort zones. By stretching beyond what is known today, or at least recognizing that the ‘new’ is always coming, enterprises stay current, agile and adept at meeting marketplace conversations - and break through existing comfort zones.
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Size doesn't matter... resolution does
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** These days, when reading the mobile tech blogs, I get the impression that all reviewers are interested about is the screen size, especially when talking about the rumors of the next iPhone. It seems that what everybody wants is a bigger smartphone screen, a bigger tablet screen, a bigger laptop...
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Should you trust the cloud ? Really ?
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Now that the buzz around the cloud has died down a little, and that its acceptance has grown significantly enough to be seriously considered by corporations as part of the realm of technical solutions to software deployment, we ask the question of whether you can trust the cloud, if the data...
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A Powerhouse Strategy To Lead Growth In Today's Digital Enterprise
Being successful in today’s fast-paced, ever-evolving digital marketplace inherently has challenges - everything from translating your customer journey into a seamless experience and substantive relationship to integrating legacy technologies to shifting corporate culture to be customer-centric on every level (and more).
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Academy & App Store Jahia: Serving our customers and partners
Jahia experienced a quiet revolution during spring. We have created an online platform that brings together all the documentation regarding our products and redesigned the App Store to download the modules that enrich these same solutions. The goal of these two projects is clear: we want our customers and integrating partners to be able to work smoothly using our products by facilitating access to information and Jahia's software.
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After Flash, why PDF must die !
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** Ok now that I have your attention, I'll quickly say that of course I believe that PDF is a great technology that has served its purpose for a long time, but I believe we should progressively stop using it in some use cases since the world has actually changed to slowly make it less relevant. ...
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Analyzing system performance with YourKit Java Profiler
Among the problems that are the hardest to diagnose in a web application installation are performance issues. They may arise from either software issues, a back-end system that is not behaving as expected, a network issue or any other internal or external factor (don't forget to check available disk space :)). Fortunately there are a lot of different tools available, ranging from built-in JVM tools...
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Be careful who you trust with your data !
Nowadays, especially with an on-going global economic crisis, companies are under a lot of pressure to reduce costs, and hope to do so with the many services available in the cloud: such as Facebook, Dropbox, or Amazon EC2. But is it really a good idea to go into the cloud blindly, sacrificing control over your own data ?
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A TALE OF TWO CMOS
To set the stage for our tale of two CMOs, we first must consider the essence of brand power. The essence of any organization’s brand power comes down to emotion. And science proves it. There was a famous neuroscientist, Susan Greenfield, who discovered how humans connect emotion with an image. This insight came from a study of how newborns learn to identify their mothers. The newborns, whose eyesight...
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Brand Loyalty: Ethical Data Practices Matter
What is clear now, more than ever, is customers need to be at the heart of every business decision, and the role of the CMO is evolving to encompass the protection of customer data. CMOs need to serve as key allies for customers looking to regain and maintain full control of their digital lives. So, what is an organization to do? More specifically, what is a marketer to do? In today’s threat landscape,...
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Configuring a web server to secure web sites powered by DX
In today’s world, where criminals are trying to hijack websites and sessions or infiltrate harmful scripts to create damage or even get access to sensitive data, it is very important to reduce risks by implementing available countermeasures. The Open Web Application Security Project (OWASP) provides documentation and tools to help making websites more secure or to detect vulnerabilities.
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Confusion Does Not Serve Your Customer
The bottom line is that a confused mind says no, regardless of the situation. Think about the last time that you did not understand all the available options in any given situation and how you likely responded - by not making a decision.
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CTO Thoughts on Google’s Android N Release And Java Industry
Since Google announced they are dropping their own custom Java implementation and run time and leveraging the open JDK effort, that means that Google and Oracle will actually be working on the same technology. This is significant because these are major players collaborating on Java technology and they are playing at the opposite side of the spectrum - Oracle on enterprises and Google pulling in the...
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Deconstructive Innovation: The New Path To Upgrade DX
Many developers have had to re-work code to untangle a problem. IT-gifted people have sat on the other end of the phone to answer help desk questions (aka, is it turned on?). Marketers have to break down marketing campaigns to figure out why the results were not what were expected. What is the common denominator in all these cases? Deconstruction. In other words, there are times when breaking down...
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Did you know open source free GDPR tools can help ?
With the GDPR law entering into effect just a month ago, many companies are still struggling with the requirements (or in some cases litigation !). A lot of them are trying to deal with the requirements by updating privacy policies, which seems like a minimal solution, but that might even be incomplete (right to be forgotten and data download still need to be available), while others have resorted...
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Did you notice our logos ?
Did you notice the logos of Jahia products have changed? Actually, we hope you've noticed it but it did not matter much to you. Here’s why.
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Difficulties of content re-purposing
Publishing content across multiple formats is no small feat, and I will quickly go over the difficulties and review some possible solutions to help improve the situation.
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Digital Enterprise To Virtual Reality To Physical World: A True 360-Degree Customer Experience
Digital enterprise is going virtual - reality, that is - and customers expect brands to give them the ‘next big thing’ in terms of experience. However, it only makes sense if brands go beyond the technical aspect of this new media. It should make sense for the customer and deliver value after the wahoo effect of the discovery phase or the customer will abandon that engagement method. Remember what...
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Digitalization, the challenge ahead for the travel & hospitality sector
Travel and hospitality is a huge market, its revenue represent billions of dollars or euro. From major passenger airlines to travel agencies, restaurants, museums, theaters and cultural venues and of course multinational hotels groups, this sector is a major player in the global economy.
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Don't put less content on your mobile sites !
How often does this happen to you ? You are on the go, you need to check out a web site of a public administration or a company because you need information only available from them directly. You use your mobile phone to browse the site as this is what you have with you, only to discover that the site in question is a mobile version and has only a partial copy of the information available on the desktop site.
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DX: Module configuration using property files
In the interest of making the lives easier whether it be for the System Admin Teams that maintain/deploy a Jahia project or testers and developers that have to test the application based on different values, we often find that it is easier to have our code use some sort of configuration information to drive its behavior. Quite often this is achieved by using property files to provide the configuration...
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"DX" Training Day
To better understand other teams and how they work, we initiated an exchange program for our employees. This is the story of what happened when a team of three marketers got under the hood and worked with the development team.
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Extending Jahia's REST API with Spring annotated controllers
Jahia’s REST API gives you access and control over the full contents of the JCR repository, and since almost everything in Jahia is stored in the repository, you can perform a lot of different operations using the basic REST API. But what if you want to go further, access something that is either not exposed through the basic API or maybe even expose your own services or back-end services using a REST...
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Fighting spam with our Jahia Akismet integration module
As you may know, spammers are constantly finding new ways to pollute web sites with links in order to try to optimize their search ranking. Even technical solutions such as CAPTCHAs are no longer sufficient since these are designed to catch automated scripts, while spammers now resort to actual humans to post spam. One of our engineers at Jahia actually designed a module for our CMS that integrates...
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First thoughts after OASIS WEMI face to face meeting in Copenhagen
Yesterday was held the first face-to-face meeting of the OASIS WEMI technical committee, and I'd like to deliver here my first thoughts about what was achieved during this full day of intense brainstorming :) The first thing to note was the amazing turnout of CMS/WCM/Portal open source and closed source vendors. Among the list were Jahia, Drupal, Adobe, Hippo, Magnolia, Liferay, Enonic, GX Software,...
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Five tricks to analyze Java thread dumps
In this post, we will present 5 tricks to help you read and understand Java Virtual machine thread dumps. When properly analyzed, thread dumps can be an incredible tool to understand what is happening inside a Java Virtual machine at a given point in time, or if misread, could lead you to false conclusions that might make you waste a lot of time. The point of this post is to present some information...
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From HTML pages to WCMs
From the basic hand coded HTML 1.0 web pages to complex WCMs managing thousands of pages in near-real time while personalizing the content and performing BigData analysis on the interactions between the sites and the users, we'll go on a little trip down memory lane to see how the technology has evolved, and how this was personally experienced by yours truly.
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Fun with Jahia's REST API (tutorial using JQuery and Bootstrap)
Jahia’s REST API is a simple yet powerful API that provides you with basic CRUD operations on the underlying content repository. As almost everything in Jahia is stored in the Jackrabbit content repository (using the Java Content Repository API), being able to use a simple REST API makes it possible to perform a lot of changes inside Jahia. The REST API may even be extended using action classes, but...
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Going Headless – Without Losing The Business Head
There’s a lot of focus on creating headless experiences – and it also makes a lot of sense to take this path. In a nutshell, headless means you have full separation of content and presentation and can use any modern development tool or framework to create the presentation (the head).
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How-to ensure content integrity
One common problem experienced by developers is that modifications made to the definitions might make all previous content invalid. Nodetype definition modifications should be made cautiously as unwary modifications could lead to corruption in the JCR repository where the content integrity is no longer ensured. More importantly, this lack of integrity could exist silently until detected, e.g. when...
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Image scaling with Jahia part 1
In the previous blog post about the rule engine we have illustrated how it interacts with Jahia and shown that the rule engine acts upon changes within the content repository and is integrated at a JCR event listening level. Since all content is stored within the JCR this also includes images so it’s possible to do image manipulation each time a user uploads content into Jahia. One of the reasons why...
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In 2013 should you double your resolutions ?
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** With the advent of high pixel density mobile screens on phones, tablets and phablets, there are still some unknowns as to whether the desktop and laptop computers will also include such high resolution screens. This new year will therefore probably involve updating your web sites to include support...
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Innovative open source software
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** When I originally discovered open source software, most of the projects were usually works of love, developed by passionate amateurs in their free time and that were interesting but were often not production ready, poorly documented and sometimes less innovative than closed source software. In...
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Insert coin to continue
This article looks at a good and a bad experience of gamification to go over some of the issues that may need considering before introducing gamification on a public web site or a company intranet.
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Interview: Three Waves Of Digital Marketing, CEO Dual Goals And Battlestar Galactica Wisdom
Recently, Bill Carmody, CEO of Trepoint, interviewed Kevin Cochrane, CMO of Jahia, who was recently named as one of the Top 100 B2B Tech Marketers in North America, about the three waves of digital marketing and why organizations need personalized customer experience at scale. Some of the highlights of this insightful exchange include: The First Wave was CIO-led in developing web infrastructure to...
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Introducing Jahia OSGi modules
As you may know, Jahia's development team is hard at work on the next version of our CMS and in this post I'd like to highlight one of the major upcoming changes: the introduction of OSGi modules. Before I go any further into the details of how we did this, let me explain the rationale. Since Jahia 6.5, we’ve introduced a new module system that makes it easy to build packages that can extend content...
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Introduction to GraphQL
Preamble From the original definition on https://graphql.org/learn/ : “GraphQL is a query language for your API, and a server-side runtime for executing queries by using a type system you define for your data. GraphQL isn't tied to any specific database or storage engine and is instead backed by your existing code and data.” Actually many people find that definition a bit confusing, because when they...
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Invest In CX To Drive Customer Loyalty, Advocacy And Smiles
Recently, I presented at Gartner’s Digital Marketing Conference about what it means to truly invest in customer experience (CX). If you like, you can watch the recorded presentation: The premise of my presentation comes from a world-renowned, controversial neuropsychologist, Baroness Greenfield, who was famously mis-quoted as saying, "The Internet is making us dumb". I had an opportunity to catch...
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iPhone 5 for developers and content providers
The iPhone 5 is mostly an evolutionary release from a content provider point of view, but it does has a few major changes that may have strong impacts in terms of development costs. In this post, we’ll analyse the most important ones and how they may be addressed.
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Is GraphQL the future of APIs?
We at Jahia believe in making things easier for our customers, in particular when it comes to integrating multiple systems together into a coherent digital front for your business. Part of this mission entails being on the lookout for new technology that might simplify things and, naturally, we got intrigued when we first heard about GraphQL (http://graphql.org). If you haven’t already heard about...
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It’s Time to Get Personal? Introducing Marketing Factory
Today, I hope to change up the conversation that’ s top-of-mind for marketing and business executive worldwide. Digital transformation is not about technology, it’s not about process, it’s about people. Placing people at the very heart of your business, supported by technology and processes. We’re about to launch Marketing Factory, a new module for Digital Experience Manager, our digital experience management platform, that reflects our passion for this point of view. Here’s why.
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Jahia & Smile : Make GDPR rhyme with opportunity
It has been almost two months since the new European regulation called GDPR came into effect. As a reminder, this one aims at reinforcing the protection of the personal data held by the companies. It also gives to the users concerned the right of transparency and modification on all the data stored by companies and recorded following the various interactions with the websites visited. How to ensure...
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Jahia DX & SAML 2.0
Single Sign On (SSO) is a common requirement for enterprise customers. Most enterprise customers tend to have multiple web applications running, possibly connected to a common LDAP to manage users. Even though users can authenticate using the same credentials on each web app, this approach does not provide the best user experience or can possibly be a security risk. SSO is the solution that reduces...
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Jahia DX and AMP smoothly match !
AMP stands for Accelerated Mobile Page, a new way to publish optimized content for mobile devices. Let's see why Jahia DX is already prepared for it. What is AMP ? AMP, shorten for AMP HTML, is a specification that allows quick loading of content, especially for mobile browsing. This specification is supported by Google that already provides a cache to fast-distribute AMP content. Technically, AMP...
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Jahia DX Healthcheck probe
Jahia DX Healthcheck probe The Healthcheck module provides insights about a platform's health and can help trigger alerts or pay attention to key components that might need close attention. Jahia's Healthcheck module provides a JSON output and it can be triggered at will with minimal impact on the platform load. The healthcheck module is a core component that can be used in conjunction with extension...
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Jahia DX’s New face.
During the last months, Jahia’s core team has been working hard to create a totally different User Interface for Jahia Digital Experience Manager. We interviewed François Pral, DX’s product owner and Lee Bowyer, UI / UX product designer at Jahia to understand what is called internally “project anthracite” but is only for you the User Interface you are working with, daily.
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JCR is not dead, and neither is CMIS
Recently, an article on CMSWire caused quite a stir, mostly because it was asking the controversial question "Is the JCR dead ?". In reply, a few opinions posted by myself and other CMS actors/vendors were quick to appear, but I think some clarification is needed in order to explain what I think is really relevant for developers, integrators and end-users. The quick answer is : neither JCR nor CMIS...
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Let Customers Decide in a Push Me, Pull Me World
A big part of delivering a great digital experience can be boiled down to two words: reduce friction. By meeting your customers where they are with what they want, you can clear the path between their moment of decision and your brand. The idea is to understand your ideal customer so well that you attract them to take action with your brand as a result of compelling contextually-relevant information...
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Live From The First UX/Dev Summit: Bridging User Experience And Front-End Development
You probably have not yet heard about the UX/Dev Summit, since it is the first time this three-day conference is being held, but it is a leading-edge event that will surely be gaining momentum. User Experience focuses on the psychology behind creating compelling and professional applications while Front-End Development is the technological foundation for assembling a modern web application. As Ignacio...
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Make Globalization Simple – Introducing Local Site Manager
It’s that time of the year! With the introduction of Version 7.3 of Jahia’s Digital Experience Manager comes a whole new slew of modules to help you take your platform to the next level.
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Marketing Automation Needs A Bigger Platform
There is no doubt that marketers are under pressure to deliver amazing customer experiences across every channel in order to support brand visibility in their respective markets. To deliver on this focus, we marketers find and use dozens of solutions in order to be successful (Woopra). And, when these tools do what is needed in that moment, we become loyal to using those tools even in the face of challenging...
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Marketing factory 1.7 : a sneak peek
With the launch of Marketing Factory 1.7, we asked Romain Gauthier, Jahia Marketing Factory Product Owner some insights about his solution.
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Mobile digitization
When one thinks about digitization, one immediately imagines large scanners, volume processing devices and other high end and non portable equipment. But just as mobile devices have revolutionized other fields, digitization may also benefit from highly portable computers such as smart phones.
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The Goal of Modern Enterprise Is To Be Frictionless
In a digital enterprise, friction looks like interrupted workflow, piecemeal customer profiles, redundant internal processes, silos, fragmented martech stac, slow deployment and, basically, anything that slows your response to your customer. By contrast, frictionless means streamlined, effortless and smooth operations. In a digital enterprise, a short description of what this looks like is the ability to deliver a unified, omni-channel and, ideally, extraordinary customer experience.
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More Insights About User Experience Design And Development
Recently, as I was in Fort Lauderdale to give a keynote at the UX/Dev Summit, I learned some very interesting things about the value of putting user experience designers and developers all under the same roof. Following are some of the highlights I would like to share with you now. The last day of the event featured a “hack-a-thon” which is, basically, a day for multiple teams to compete on improving...
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New disruption in digital marketing landscape drives innovation in Jahia brand experience
Digital marketing has evolved; we are now in the seventh generation. No longer is digital marketing a matter of web content management systems or even web experience management with basic analytics. Today’s savvy leaders in digital enterprise know that it is about managing the entire set of interactions a customer has over the course of their lifespan with a brand.
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NPS and Jahia
We’re going to take a break from Headless this week to talk about something near and dear to our hearts – Customer Satisfaction. As in, how satisfied are our current Jahia customers with our performance, our product, and the work we are doing to deliver the best possible customer experience solution on the market? You might also know this as “NPS,” or Net Promoter Score.
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On Driving Digital Leadership: The Disruptor CMO
Digital enterprise transformation is no easy task. It requires a strategic, integrated approach that considers how all internal teams, systems and workflows work together to meet the customer where they are in their relationship with the brand. A holistic perspective of the customer journey and organizational targets, combined with vision and the willingness to shake the status quo, can drive digital...
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Online reputation second chance
Whether you’re a Facebook user, a Twitter user or simply a collaborator using an intranet social network, you are now required to manage your online reputation.
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Open Source makes your customers happier
I often get the question of why open source code is important, aside from the usual benefits of code review, security auditing, and the general idea that more eyeballs makes for better implementations?
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Oshyn - "5 Things About Jahia 6.5"
This post has been written by: Glenn Korban – Director of Technology - Oshyn Glenn's Bio: As a technical architect on the Oshyn team, Glenn specializes in delivering interactive enterprise solutions leveraging WCM technologies, custom Web-app development, and Agile development methodologies. With 9 years of experience in software development, Glenn has worked in fields such as entertainment, finance,...
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Paywalls: earn your customers' trust, don't force it !
These days, paywalls are appearing here and there, and are the latest experiment in ways to build revenue streams for content providers such as newspapers and magazines.
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People and Passion: Driving Together for DX Performance
The art of possibility has become a tangible experience at JahiaX, where customers, Partners, thought leaders and staff have come together to explore how to design, develop and deliver exceptional customer experiences (CX). Whether a formal presentation or casual conversation over a meal, the focus is on innovation, privacy by design, practical implementation and, naturally, digital experience management...
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The performance of your website is a key element to analyse
Kissmetrics says that 40% abandon a website that takes more than 3 seconds to load. A 1 second delay in page response can result in a 7% reduction in conversions. Speed really matters. That is why we have created a performance analyser module.
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Performance: sizing the Jackrabbit bundle cache properly
Our Digital Experience Manager (DX) product uses Apache Jackrabbit as the JCR implementation to store all of its content. Apache Jackrabbit is a powerful engine to store and manage content, and at its core it uses Persistence Managers to store and retrieve its data from different backends, i.e XML files or databases. A Jackrabbit persistence manager deals with one data structure - called a bundle -...
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Digital Marketing: 7 key points to consider when choosing a web optimization tool
The performance of a company’s digital channel can be monitored using two main factors. Traffic, given by the number of visitors to your site is certainly an important indicator because an effective conversion rate is often based on high traffic to your site. However, the growth and optimization of this conversion rate, which is the percentage of visitors who act on your site in a way you have foreseen,...
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Putting the Social In CIO
Digital transformation in business has shifted the focus of marketing from a transactional exchange to a holistic customer experience and, as a result, the role of the CIO is shifting to accommodate. The end customer now guides the entire business ecosystem through the expectation of invisible technology, otherwise known as seamless integrations, omni-channel access, personalized content and relevant...
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Quick Mac Tip : install Java 1.5 on OS X Lion
If you're like me, you might need to test compatibility with Java 1.5 despite the fact that it's old and that nobody should use it anymore :) Unfortunately the reality is that some users migrate slowly, and so it might be useful to be able to test with old versions of the JDK. As you probably know, the JDK 1.5 is not available officially for Mac OS X Lion. But there is a way to install it anyway, and...
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An efficient search feature is a mandatory function for any advanced DXP.
Elasticsearch is about to arrive on Jahia DX. Let’s have an insight look at what is to be expected.
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Reinventing standards
This post was originally published on AIIM's Expert Blogs by Serge Huber, CTO at Jahia Solutions ******** A little while ago, I wrote a blog called "JCR is not dead, neither is CMIS", in reaction to a "JCR is dead" article that was making some noise at the time. Recently my article received some interesting feedback from a user that calls himself "Roy", and given the clear expertise shown in the reply...
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Rule Engine Fun in Jahia
Jahia uses a business rule engine to ‘act’ upon changes within the content repository and is integrated at the JCR event listening level. From within the context of Jahia it’s usually known as the ‘Jahia Rule Engine’. In case you want to search the internet for more information, Jahia uses Drools as the underlaying technology for its rule engine. Although it can be useful to find the knowledge on...
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Rule Engine Fun in Jahia
Jahia uses a business rule engine to ‘act’ upon changes within the content repository and is integrated at the JCR event listening level. From within the context of Jahia it’s usually known as the ‘Jahia Rule Engine’. In case you want to search the internet for more information, Jahia uses Drools as the underlaying technology for its rule engine. Although it can be useful to find the knowledge on...
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Secure content: a pipe dream ?
With all the recent news headlines relating to high profile websites hacked, the illusion of safe and secure content is slowly disappearing.
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Setting up in the cloud
In this blog post I will quickly go over some basic yet important steps to help you jumpstart your cloud project both quickly and safely.