Nearly three in four customers use self-service. Only one issue in seven gets fully resolved there. The problem lies less in complex requests than in content and journeys that ignore the customer's own situation.
More and more companies are adopting self-service web portals.. But what exactly is a self-service portal, and what are the key elements to consider before launching your strategy?
When contributing web pages, editors have to create links to other pages of interest for the visitors, use or reference contents which have been created in different locations on the site, add images coming from the DAM, etc. For all of these tasks, they need to go through a “picker” interface, so they can select the desired resources. Jahia provides a set of such pickers out-of-the-box, which are generic enough to address the most common use cases. But did you know that you can customize them to ease the content reference selection for your contributors?
Evaluate your Cloud CMS's compliance with security standards by analysing processes, assessing standards, and reviewing objective third-party evaluations.