User experience and customer portal

Improve the user experience at every stage of the journey

We were lagging behind our competitors, and didn't have a digital space where customers could consult their orders. The MyArkema portal meets one of the Group's key challenges, which is to digitalize the ordering process.

– Isil Sahan, Digital Project Manager

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Discover how Arkema has enriched its users' digital experience thanks to Jahia and a structured approach to UX design.

Objectives

Arkema has made user experience a strategic lever. Thanks to Jahia and the support of its partners, the group has structured its web tools around UX performance, from product research to customer order management.

This case study will give you the keys to improving your user experience, based on 3 solutions:

an advanced search engine,
a B2B customer portal,
seamless integration with your CMS.

Download the case study

90

websites

400

contributors

1

webmaster/website

Solutions

Product Finder: an advanced search engine
A powerful search engine with thousands of criteria, natively integrated into Jahia, to simplify product navigation.
MyArkema: B2B customer portal
A complete B2B space for consulting invoices, orders and logistics data, accessible 24/7.
Continuous UX
Constant analysis of user experience via Contentsquare to improve navigation, ergonomics and conversions.
Easy integration
An open platform, support throughout the project from Jahia services and an integrated universal connector mean that Arkema is never constrained in its choice of tools.
Agile partnership
Close collaboration with the Ekino agency for development, UX/UI testing and implementation of a continuous improvement cycle.