Built as a single entry point for clients and prospects, RTE’s service portal centralizes access to offerings, published data, and digital services. The goal: deliver reliable data fast while keeping information targeted, relevant, and owned by business teams.
How do you build a service portal for users ranging from casual visitors to clients with highly personalized services—while keeping content fresh when updates are frequent?
Deliver targeted, always-relevant information—without taking content control away from the business.
Three core requirements
110,000
monthly visitors
38,000
user accounts
+80%
of content contributed by business teams
200
content contributions per year managed independently
This flexibility avoids the need for development cycles or application deployments. It’s a real gain in agility!
— Grégoire Fédou, RTE IT Project Manager
1) Role-based access & personalized journeys
The portal supports three user types anonymous visitors, logged-in users, and clients with clearly differentiated access levels and journeys. Rights segmentation strengthens security and improves UX by showing the right content to the right profiles.
2) Business-led publishing & content governance
Different pages require different admin models (business-owned, IT-only, or shared). With granular editing permissions, business teams can publish key content like regulatory updates and the service catalog without technical support.
3) Real-time responsiveness for critical communications
When information must be shared quickly, contributor autonomy becomes essential. RTE can promptly publish alerts, maintenance messages, or incident notices supporting service continuity and keeping information immediately visible to the right audiences.
