Are you prepared to meet customer expectations?
As a customer experience professional, looking at you marketers and innovators, the growing importance of customer journeys and digital experience is growing at a rate that is hard to keep up with. As more consumers make the shift to digital-only consumption, meeting these digital and diverse needs is more complex. It also requires an application ecosystem that is dynamic and scalable to enable a powerful customer journey. During this workshop we look at how to create, manage and scale complex journeys without losing focus over priorities.