Xerox / Fittle

Find out how to build a web portal from A to Z for many different profiles

Companies focused on providing a superior experience across customer journeys realized a 10-15% increase in revenue and a 20% increase in customer satisfaction.

– McKinsey,

Fittle enhances Xerox’s products and service delivery through a self-service portal. This digital platform is designed to optimize dealer operations, increase client retention, expand customer bases, and foster new client relationships. The Xerox web portal meets these challenges, and adapts to each of its customer profiles, from B2B to B2C, to make their operations as smooth as possible.

Objectives

In 2022, Xerox launched Fittle, a robust platform specialized in equipment financing. This is a crucial mission for businesses seeking adaptability and growth.

To meet such a stake, Fittle needed a web portal with a comprehensive suite of services, including bundled support, maintenance, multi-brand servicing, and partner solutions, tailored for diverse business needs.

8

data types

18

data sources

34

target systems

Solutions

This Customer Story highlights the development and implementation of a robust equipment financing platform designed to support business adaptability and growth. It emphasizes the integration of various data sources, adherence to global compliance standards, and the provision of a seamless user experience through a self-service web portal.

The document outlines the challenges faced, the solutions implemented, and the key features of the platform.

What are the Key learnings of this customer story ?

Data-Centric Approach: Ensure your web portal is well-designed and connected to your tools and data to save time and provide an excellent self-service user experience.
Global Compliance: Consider the compliance specifics of each region, including back-end duplication and GDPR compliance.
Managing Complexity: Prepare for a long development process (about 1 year) involving several developers to build a portal with many features and data sources.

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How your project could benefit from it ?

Enhanced Understanding of Data Management:
For complex projects, this document gives good guidance on ‧how to integrate multiple data sources effectively.
Compliance Strategies:
Gain insights into managing global compliance, particularly with GDPR.
Project Development Insights:
Understand the structured approach to developing a complex web portal.
Feature Implementation:
See examples of user-friendly features that enhance customer experience.
Operational Efficiency:
Discover methods to streamline operations and improve user satisfaction through advanced data handling and self-service capabilities.