Service Portal RTE: business autonomy & personalized experience

Smooth contribution, fine-grained access control and tailored user journeys

 

 

       

Objectives

How do you design a service portal that meets the needs of professional clients, occasional users and internal contributors alike?

Discover how RTE, France's electricity transmission system operator, partnered with Jahia to build a portal that is:

  • contributor-drive, with content fully managed by business teams,
  • personalized, with access tailored to user profiles,
  • responsive, enabling real-time alerts and updates,
  • integrated, seamlessly connected to RTE's existing IT ecosystem.

This project is a prime example of how to combine business autonomy, content governance and multi-audience user experience, all while reducing reliance on IT.

Download the case study

 

 

Solutions

What Jahia enabled for RTE:

  • a portal entirely managed by business teams
  • integrated with internal systems
  • and capable of publishing multilingual content instantly, with no dependency on IT.

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