Support

Support your Digital Transformation Journey

with Expert Help

Online Technical Support during development phase

Customers and partners who need technical expertise during the development phase of their projects can buy packages of hours to get a direct access to our experts via an online platform and fasten or secure their developments. Our experts can help choose the right approach to implement a feature, optimize or debug code in case of a problem. They can provide detailed insights on how to match current business needs.

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Guaranteed SLA

All issues tracked on our support system have a minimum guaranteed Service Level Agreement (SLA) of one day for assignments and one day for hands-on. 

24 / 7 support is also available.

Online Web Platform

Our online issue tracking platform allows you to easily follow any question or issue you raised until it is resolved. 

The status of all your queries can be monitored in one place on your private dashboard.

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Email Notification

You receive mail notifications for each action in your private support area for up-to-the-minute updates when our support engineers are working on your case(s).

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Whether you are a current user or if you are just evaluating Jahia, we are here to help.

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