Development Phase Support
During the Development Phase of your project, we provide your teams with:
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The Annual Support that brings technical assistance, a dedicated support space, a guaranteed SLA, unlimited software bug fix, and more.
>>Learn more about the Annual Support -
Specific Technical Assistance that provides dedicated support from Jahia experts, either on site or offsite, for a predefined duration and for specific deliverables.
>>Learn more about the Specific Technical Assistance
Annual Support |
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Description
- A defined amount of Technical Assistance hours to support software integration effort to the Client project.
- Access to a dedicated, private support space
- Ticket assignment under guaranteed SLA
- Unlimited software bug fixes for the development phase
- Installation tool configuring the Software to specific environments (development/ production)
- Unlimited and free usage rights of « Enterprise Jahia » exclusively restricted to testing and development environments.
Annual Support is designed to provide remote and occasional Technical Assistance during specifications, development and testing phases prior to the release to production of projects based on « Enterprise Jahia ».
Scope
Annual Support has to be linked to a Unique (and identified) Production Environment, even if it isn’t yet live in Production.
During production phase, support is provided through « Enterprise Jahia » Annual subscriptions.
A Unique Production Environment is defined as « an instance or a group of instance connected through clustering and/or through remote publishing, and that are not used for test or development purposes »
Specific Technical Assistance |
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Description
Specific Technical Assistance can be used for generic or specific Development:
- When Development is generic, the resulting functionalities will be integrated into a later release of the software and supported through the Enterprise Jahia Annual Subscription and as per its related terms and conditions. When the amount spent on generic development reaches 3 years of Annual Subscription, the usage right becomes perpetual on the related Unique Production Environment.
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When Development is specific, the resulting functionalities will be supported in a specific way through Technical Assistance hours acquired by the Client through the Enterprise Jahia Annual Subscription.